Shipping policy

Rates and delivery times

Destination	Shipping	Estimated delivery
France	€3.90 – free from €35	7 to 15 business days
European Union and Europe	€3.90 – free from €35	8 to 18 business days
Rest of the world (countries served)	€6.90 – free from €60	10 to 20 business days

Orders are prepared within 1 to 3 business days and shipped from our logistics partners' warehouses. Delivery times start from dispatch and are estimates.

Tracking

A tracking number is emailed to you as soon as your order ships.

Delayed, lost or damaged parcel

If your parcel has not arrived 30 days after dispatch, or arrives damaged, contact us at k1000senha@gmail.com with your order number (and photos if damaged). We will offer a reshipment or a refund.

Duties and taxes

For deliveries outside the European Union, the carrier may charge customs duties or local taxes; these are paid by the recipient.