Terms of sale

Article 1 – Seller

These terms of sale apply to all orders placed on the Barkly store, operated by Kamil Senhaji EI, sole trader, 5 rue Renée Aspe, 31000 Toulouse, France – SIRET: being assigned – email: k1000senha@gmail.com – phone: +33 6 61 57 40 59.

Article 2 – Scope

These terms apply to sales to consumers. Placing an order implies acceptance of the terms in force on the day of the order.

Article 3 – Products

We sell clothing and accessories for dogs. Photos and descriptions are as accurate as possible; slight differences (colour, appearance) may occur. Size guides are provided on each product page.

Article 4 – Prices

Prices are shown in euros, all taxes included. VAT not applicable, article 293 B of the French General Tax Code. Shipping costs are shown before the order is confirmed. Prices displayed in other currencies are conversions for information.

Article 5 – Ordering

The customer selects items, enters their details, chooses a shipping method and confirms the order after checking the summary. The order is final once payment is confirmed; a confirmation email is then sent.

Article 6 – Payment

Payment is made online and securely, using the methods offered at checkout (card and other available methods). Barkly never stores your card details.

Article 7 – Delivery

Shipping zones, rates and times are set out in our Shipping policy. In case of significant delay, the customer may contact us; if delivery does not take place within the agreed time, the customer may cancel the sale under article L216-6 of the French Consumer Code.

Article 8 – Right of withdrawal

The customer has 14 days from receipt to exercise the right of withdrawal, as described in our Returns and refunds policy. Return costs are paid by the customer.

Article 9 – Legal guarantees

All products benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) for 2 years from delivery, and from the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). In case of a defect, the customer may request repair or replacement, or failing that a price reduction or refund.

Article 10 – Liability

Barkly cannot be held liable for non-performance due to force majeure or to the customer. Products must be used under the supervision of the animal's owner.

Article 11 – Personal data

The data collected is necessary to process orders. Its use is described in our Privacy policy.

Article 12 – Customer service and mediation

For any question or complaint: k1000senha@gmail.com. If a dispute is not resolved, the customer may use a consumer mediator free of charge: being appointed.

Article 13 – Governing law

These terms are governed by French law. Failing an amicable agreement, the French courts have jurisdiction, without prejudice to the protective rules of the consumer's country of residence.